Updated: 5 April 2022

What is in-house training?

Some teams want to develop their communication skills together. Instead of signing up for our open courses, they ask us to run in-house training.

Often this happens within your building. We can also arrange training at an external venue. Or we can come to your company offsite or conference. We also deliver in-house training via Zoom, with a similar setup to our live online courses.

We’ll base the curriculum on our face to face courses. We’ll work with you to adapt it to the needs of your group. We can also design custom courses to meet your goals.

Book a free consultation →

Jonathan Kahn watches as a group of students take part in a communication exercise
Jonathan Kahn works with a group in Philadelphia, PA. Photo: JPG Photography

Which skills do we cover?

We tailor each in-house course to meet your needs. Popular topics include:

  • Collaboration skills. Working well with others is key to success in today’s workplace. But it’s not a natural skill. Your group will learn to use the “yes, and…” approach to accept and build on each other’s ideas.
  • Giving feedback. Clear feedback is crucial for teamwork. But offering it can be uncomfortable. That’s because most people don’t know how to separate judgements from observations. Learning this skill will make your team more creative.
  • Active listening. It’s a mistake to think that effective communication means getting a message across. In fact, listening is the more important skill. You’ll learn to use active listening to focus on someone else’s point of view.
  • Presentations. Most people need to present their ideas to others. To do this well, you need a compelling narrative. Your group will learn how to structure a message so it engages their audience. And how to convey authority while managing nerves.
  • Coaching skills. When you want to help someone you can use coaching questions instead of giving advice. This simple skill helps you support another person’s learning. It’s also handy when working on your soft skills with a buddy (peer coaching).
  • Conflict resolution. Disagreements are bound to happen in business. Sometimes they grow into conflicts. You’ll learn methods that either resolve the conflict or at least reduce the tension.
  • Finding a leadership style. At some point everyone needs to inspire people to get behind their ideas. Learn to project confidence in your ability to lead while listening to people’s views.
people practise interpersonal skills during a workshop session
Popular topics include collaboration and giving feedback. Photo: JPG Photography

We’ll sit down with you to prioritise this list based on your goals. If you want to cover something else, let us know!

Who is in-house training suitable for?

Does your group have 5 or more people? Do you want to learn together instead of joining an open course? If so, in-house training will suit you.

Other reasons you might choose this option include when you:

  • need a custom curriculum to help you meet your goals
  • can’t spend two days in London for our intensive courses
  • want the training to be part of an offsite or conference

We’ve run in-house training for teams at the Cabinet Office, Barclays, Deliveroo and the BODC. As well as for smaller companies. Some clients ask us to return year after year to train different teams.

Not sure whether it would suit your group? Book a free 15-minute consultation to discuss.

participants laugh as they sit around a table during a soft skills course
In-house training suits teams who want to learn together. Photo: JPG Photography

Benefits of in-house training

In-house training is a popular option for teams who want to improve their soft skills. The benefits include:

  • adapting courses to your team’s pain points
  • spreading effective communication across your company
  • a shared reference point for further learning
  • easy logistics

Let’s discuss each one in turn.

Adapt courses to your team’s pain points

Every team has different pain points around communication. The in-house approach lets us tailor the curriculum to address them.

We do this both before and during the training. We’ll prepare by helping you to identify your goals. We’ll then work with you to design a custom course. During the training we’ll pay attention to the needs of the group. Then we can adapt the exercises in real time to meet them.

This creates a course that’s relevant to everyday work. Your team will be able to apply what they’ve learnt right away. And you can measure your progress towards meeting your goals.

a training participant holds a large piece of paper with points about creating a safe space for conversations
We’ll tailor the course curriculum to your team’s pain points. Photo: JPG Photography

Spread effective communication across your company

Learning as a group is powerful. It can help you to spread new practices across the organisation. One way this can happen is when leaders take part in the training. This demonstrates their commitment to supporting effective communication. This means that your team is more likely to continue using the techniques when the course is over. And to spread them into the wider organisation.

A shared reference point for further learning

Like other skills, soft skills need continued practice and learning. In-house training gives your team a shared reference point that supports that practice. For example, everyone will know how to use active listening. That means they’re more likely to practise it together during the work day. People are also more likely to buddy up after the course to support continued learning.

a person holds a worksheet during a soft skills training exercise
In-house training gives your team a shared reference point for future learning. Photo: JPG Photography

Easy logistics

For many teams, it’s easier for us to travel to them. Instead of everyone coming to London for 2 days for our intensive course. We’ll deliver the same learning experience as our open courses in a more convenient format for you.

Book a free consultation →

What do clients say?

  • gds

    “Jonathan ran a truly excellent workshop at GDS. Engaging, collaborative and intensive—and hugely enjoyable. As one participant put it, ‘one of the best pieces of training I’ve had at work (here or elsewhere)’. ”

    Adam Maddison, Head of Agile Delivery, Government Digital Service

  • the_scale_factory

    “Jonathan helped our leadership team to improve our communications with each other and our clients. We learned valuable new techniques and skills that we’ve been able to put into practice day to day. Jonathan’s coaching was considered, patient and valuable.”

    Jon Topper, CEO, The Scale Factory

  • open_banking

    “Jonathan demonstrated his value early in helping us to shape what we knew would be a challenging day. He quickly grasped our requirements, demonstrated an uncanny knack for identifying the major issues to address, and proved to be an excellent facilitator on the day.”

    Miles Cheetham, Head of Propositions, Open Banking

  • future_workshops

    “Our management team learned how small ways in which we were communicating were unhelpful and how to adjust our approach to conversations and disagreements. In the year since, we’ve been practising the exercises in our teams with great results.”

    Jenny Grinblo, Head of UX and Design, Future Workshops


Prices for in-house training start at + VAT.

Please get in touch for details.

Get in touch

Want to organise in-house training for your group?

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